1. CONSULTING
AMPM Mobile Solutions is the Answer to All Your Complex ADC Needs
Your work environment is unique. Given the variety of automated data collection (ADC) equipment options, and the potential range of applications, you cannot rely on a cookie-cutter approach to your ADC needs.
AMPM Offers:
Traditional ADC Consulting
Project Management & Training Services
Troubleshooting
The process of obtaining an ADC system in your facility starts with you. It is very easy to get wrapped up in choosing the devices and hardware, however taking a step back from the technical picture and focusing on the problem you want the ADC system to solve will be beneficial in the long run. Some things to consider are:
Objectives
Goals
Where your highest return on investment will be
Laying out and understanding the underlying problem will help the Professional Services team at AMPM plan a system that will be most beneficial to your company.
If you’re ready to enter into the world of ADC, the Professional Services team at AMPM has an extensive knowledge base and is ready to help. We’ll assess your current situation from start to finish and make recommendations for your personalized ADC system as well as what hardware to choose.
2. MANAGED SERVICES
Support All Your Deployed Wireless Devices From One Place
It is hard to keep all of your employees up-to-date, let alone, their wireless devices. Device management offers a level of support that far and away surpasses the service offerings from our competitors. AMPM can provide remote support for your devices allowing them to be upgraded, re-commissioned, rebooted and even wiped without even leaving the operators hand.
Whether the devices are within your four walls or out in the field, AMPM can offer a suite of key services that can be included in your device management:
Helpdesk
AMPM provides the first tier of technical support for your mobile devices. Should a device become inoperable in the field we can reboot the device, reload software and even reload the whole operating system without the device leaving the operators hands.
Security
AMPM can provide compliance based security policies including lost/stolen lockdown or wipe, encryption key rotation and role based access rights management.
Reporting
Customized reports can be developed that can provide key business intelligence on network availability, device performance, user process performance, supplier SLA achievement and more.
Update
Firmware and application updates can be distributed to devices easily without the device needing to be returned to the IT Department. Any updates can be scheduled for most suitable time e.g. in-between shifts or overnight.
Asset management
Included within the device management package is a clear register of devices including serial number, IP addresses, MAC addresses, locations etc. Know what devices you have and where they are at all times.
There are several different roads you can go down with remote device management:
AMPM will host, support and maintain your system, but you can have access anytime.
AMPM will install system on your server, support and maintain it.
The system is installed and AMPM will provide training, but it is maintained by you.
One thing that is clear from many market research reports is that the overall cost of ownership for a mobile device is predominantly taken up by the non-hardware cost of running those devices. Costs like device commissioning, update management and helpdesk support soon add up and unless managed, can spiral out of control leading to budgets being stretched or broken. Device management offers the opportunity to reduce those costs significantly while also enhancing the efficiency of your business by making your assets more available and reliable for a known cost.
3. ON SITE TECHNICAL SERVICES
You're Ready to Go-Live and We're There For You
It is an exciting time when you’re ready to flip the switch on your new system, but it can also be nerve wracking. To ease this transition, we’ll be there when you go-live. We’ll be able to help you plan the go-live, monitor it, and train the users to get them up to speed on the new system. If you think you’re ready to do it on your own, we can support you remotely either by phone, helpdesk, or remote device management
Onsite Device Configuration and Installation
Onsite Go-Live Support
Remote Go-Live Support
Wireless Controller Installation
4. Staging and Configuration
Take Your Products Out of the Box and onto the Floor, Fast
Your time is too important to waste with DOA (dead on arrival) equipment, complex configurations or dense manuals. AMPM eliminates delays by preparing your equipment for immediate use. If your products are ordered at various times, we’ll ensure that each device is configured like the rest and that there is consistency among all your mobile devices.
Typical staging activities include:
Take every product out of the box
Verify all parts are present
Loading and licensing your client software
Configuring devices for your wireless network
Setting barcode symbology and terminal parameters
Running on board diagnostics
Enabling security
Performing carrier activation if required
Asset tagging
Upgrading or downloading OS or firmware revisions
Device training
Contact Us
Speak with one of our Industry leading Mobility experts and learn how AMPM can assist with connecting your people with information right at the point of contact.
